Terms & Conditions

1. About these terms

These Terms & Conditions apply when a consumer books wedding sweets, display equipment, favours or related services from Norwich Wedding Sweets. “We”, “us” and “our” mean the legal business operating Norwich Wedding Sweets, whose legal details are shown in the website footer. “You” and “your” mean the person making the booking.

These terms should be read together with your booking summary, selected package and extras, any written amendments, our Privacy Policy and any additional information shown during the booking process. If a specific written booking term conflicts with a general term on this page, the specific agreed booking term normally takes priority.

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2. Making a booking

New bookings are normally made through the My Norwich Wedding booking system. Your chosen wedding date, package, extras, venue details and other booking information must be provided accurately.

• Bookings normally require at least 30 days’ notice.
• A booking is not confirmed merely because you have completed an enquiry form or begun the online booking process.
• Your booking becomes confirmed when the booking process has been completed, the required booking payment has been successfully received and we have issued confirmation.
• Availability is date-specific. We are not obliged to hold a date while a booking remains incomplete.
• You must be at least 18 years old and legally capable of entering into the contract.

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3. Prices, booking payment & balance

• Prices shown during booking are in pounds sterling unless clearly stated otherwise.
• Unless a different amount is shown for a particular booking, a 20% booking payment is required to secure the booking.
• The remaining balance is due no later than 30 days before the wedding date.
• Where a booking is exceptionally accepted at or close to the balance-due date, full payment may be required when the booking is made.
• Add-ons may be priced as a fixed amount, per guest, per table, per item, per kilogram or another clearly stated unit.
• If an agreed guest count, table count or quantity changes, the final price may also change where an add-on is calculated using that quantity.

If payment is overdue, we will normally contact you and give you a reasonable opportunity to resolve it. Continued non-payment may result in suspension or cancellation of the booking. Any amount retained or charged following cancellation remains subject to the cancellation provisions below and applicable consumer law.

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4. Packages, guest guides & quantities

Our main sweet packages are sold with a stated guaranteed sweet weight. Any guest-number range shown alongside a package is a planning guide rather than a guarantee that every guest will consume a particular quantity.

• The stated kilogram allowance is the principal quantity included in the package.
• The number of varieties is a maximum or guide where described as such and remains subject to product availability and suitability.
• You may purchase additional sweets or relevant extras where available.
• All sweets supplied as part of your booking are purchased for you. Any sweets remaining at the end of the wedding belong to you.
• Display jars, carts, stands, scoops, tongs and other reusable equipment remain our property unless your booking explicitly says otherwise.

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5. Optional extras

Optional extras can include personalised favours, bride and groom sweet boxes, table sweets, additional display areas, extra sweet quantities, personalised signage, upgraded sweet selections and other products or services offered at the time of booking.

Some extras are alternatives to one another. Where an item is described as an upgrade or replacement, selecting it does not automatically mean both the standard and upgraded version will be supplied. Personalised items may require approval of names, dates, wording or designs by a stated deadline.

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6. Sweet choices & substitutions

We will use reasonable efforts to provide agreed sweet varieties and styling preferences, but confectionery availability can change because of manufacturer, supplier, seasonal or stock issues.

• If an agreed product becomes unavailable, we may propose or supply a reasonably comparable alternative.
• Where a substitution would materially change the character or value of your booking, we will try to contact you before making it.
• Colour matching is approximate unless an exact product has been expressly agreed; sweets naturally vary in shade, size, finish and packaging.
• Premium, branded, imported or specialist confectionery may carry an additional charge where stated.

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7. Allergens, dietary requirements & food information

You must tell us about any known dietary requirements or allergies that you want us to take into account. We will provide or make available relevant product information where reasonably required and will take reasonable care when preparing the display.

Many confectionery products are manufactured, stored or handled in environments where allergens may be present. Unless we have expressly confirmed otherwise in writing, we cannot promise that a mixed wedding sweet display is completely free from traces of a particular allergen. Guests with allergies should check the information provided for individual products before consuming them.

Where you provide health, allergy, religious or other sensitive dietary information about yourself or another person, you confirm that you are entitled to provide that information for the purpose of arranging the service.

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8. Delivery, setup & equipment collection

Norwich Wedding Sweets is a fully managed service. Unless we expressly agree otherwise in writing, our team delivers the display equipment to the agreed venue, sets it up and later collects our reusable equipment.

• Customer collection or customer return of our reusable equipment is not offered. This forms part of our health, safety and insurance arrangements.
• Setup and collection times are arranged around the venue’s access requirements and the agreed wedding schedule.
• You must ensure the venue knows we will be attending and is willing to provide reasonable access.
• Once the display has been handed over for guest use, sweets may naturally be moved, mixed or consumed and the appearance of the display will change.
• At collection, reusable equipment must be reasonably accessible to our team.
• Leftover sweets remain yours. If a leftover packing service has not been purchased, the venue/couple is responsible for retaining the sweets before our equipment is removed.

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9. Your responsibilities

• Provide accurate wedding, venue, contact, guest and quantity information.
• Tell us promptly if relevant information changes.
• Obtain any permission required from the venue for the display, equipment, access and collection arrangements.
• Provide an appropriate, reasonably safe location for the display.
• Ensure children are appropriately supervised around glassware, serving utensils and sweets.
• Take reasonable care of our reusable equipment while it is at the venue.
• Tell us promptly about damage, breakage, loss or an incident involving the display.

If our equipment is lost or damaged beyond fair wear and tear because reasonable care was not taken, we may ask you to reimburse the reasonable repair or replacement cost. We will not impose an arbitrary penalty and will take account of the actual loss.

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10. Changes & postponements

Please contact us as soon as possible if you want to change your wedding date, venue, package, quantities or extras. Changes are subject to availability and may affect the price.

• A date change is not confirmed until we accept it in writing or through the booking system.
• If we are unavailable on a proposed new date, the request may need to be treated as a cancellation of the original booking.
• We may charge reasonable additional costs caused by an agreed change, such as personalised items already produced, non-recoverable supplier costs or additional travel/venue requirements.
• Where possible, we will try to mitigate avoidable costs rather than charging you unnecessarily.

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11. Cancellation by you

If you need to cancel, you should notify us as soon as reasonably possible through the booking system or another written method we accept. The date we receive your cancellation is important because our likely losses generally increase as the wedding date approaches.

Nothing in these terms removes any statutory cancellation or refund rights that apply to your particular contract. Some date-specific wedding services and personalised goods may be treated differently under consumer cancellation legislation, so any statutory right will be applied according to the circumstances of the booking.

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12. Cancellation by us

We would only cancel a confirmed booking where there is a serious reason to do so, such as circumstances making safe or lawful performance impossible, material non-payment, serious customer breach or an event beyond our reasonable control.

Where we cancel because of something for which we are responsible and you are not in breach, we will refund payments for services or goods we will not provide. Where cancellation follows your serious breach, non-payment or another circumstance for which you are responsible, any charge or retained payment will be calculated fairly under the principles in the customer-cancellation section.

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13. Events beyond our reasonable control

Events outside either party’s reasonable control can include severe weather, venue closure, transport disruption, fire, flood, public-health restrictions, major supplier failure, government action or similar exceptional circumstances.

If such an event affects the booking, both parties should communicate promptly and act reasonably. Depending on the circumstances, this may involve adapting the service, postponing it, reducing the affected elements or ending the contract. Refunds or amounts retained will reflect services actually provided, unavoidable costs, recoverable losses and your statutory rights rather than an automatic blanket forfeiture.

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14. Venue restrictions & access problems

We are not responsible for restrictions imposed by a venue that were not disclosed to us and that prevent the agreed setup from being carried out as planned. Where reasonably possible, we will adapt the display to work within the venue’s rules. If additional cost or materially different arrangements are required, we will discuss these with you where practical.

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15. Personalised items

You are responsible for checking names, dates, spellings and other personalised wording supplied or approved by you. Once personalised items have entered production, changes may not be possible and the cost of completed or committed personalised work may form part of our reasonable loss if you later change or cancel the booking.

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16. Our responsibility to you

We will provide our services with reasonable care and skill and will provide goods that meet the standards required by applicable consumer law.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to goods and services.

We are responsible for losses that are a foreseeable consequence of our breach of contract or failure to use reasonable care and skill. We are not responsible for losses that could not reasonably have been foreseen when the contract was made, or for business losses where you are purchasing as a consumer for a private wedding.

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17. Booking platform & payment providers

We use My Norwich Wedding as our central booking and customer-management platform. We may also use specialist payment processors and other technology providers. These systems help us administer your booking but do not reduce our responsibility for the Norwich Wedding Sweets goods and services that we have agreed to provide.

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18. Privacy

We process personal information in accordance with our Privacy Policy. Booking information may be administered through the My Norwich Wedding central CRM and shared with appropriate service providers where necessary to fulfil the booking.

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19. Problems & complaints

If you believe there is a problem with the service, please tell us as soon as reasonably possible so we have an opportunity to investigate and, where appropriate, put matters right. You can contact us through our Contact page. Raising a complaint does not affect your statutory rights.

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20. General legal terms

• If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue to apply.
• A delay by either party in enforcing a right does not automatically waive that right.
• No person other than you and us is intended to have contractual rights under these terms unless expressly stated otherwise.
• We may update the website version of these terms for future bookings. The terms applicable to an existing confirmed booking are those accepted as part of that booking, together with any later amendments agreed by both parties.

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21. Governing law

These terms and your booking are governed by the laws of England and Wales. Nothing in this clause deprives you of any mandatory consumer protection available to you under applicable law. Courts with jurisdiction under the applicable consumer rules may hear any dispute.

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22. Contact us

If you have a question about these terms before booking, please use our Contact page. The legal name and business details of the operator of Norwich Wedding Sweets are shown in the website footer.